Shipping & Delivery
Orders Within the UAE
Shopeloura delivers across the United Arab Emirates through our courier partners.
- Orders are generally processed within 1-2 working days after order confirmation.
- Once your order has been dispatched, delivery within the UAE generally takes an additional 1–3 business days.
- During busy periods, promotions, or sales, processing may take longer than usual. Customers may allow approximately 4-5 working days for processing in such periods.
- Cash on Delivery (COD) is available for eligible UAE customers at no additional COD charge.
International Orders
Shopeloura aims to make our collections available to customers in GCC.
- International orders are processed after successful payment confirmation.
- Orders are generally processed within 1-2 working days.
- Cash on Delivery is not available for international orders.
- After dispatch, international delivery generally takes approximately 3–7 business days, depending on the destination and courier service.
- The overall estimated delivery period may vary depending on customs clearance and local delivery procedures.
Shipping Charges
UAE Delivery
A standard shipping fee of AED 26 applies to deliveries across the UAE.
International Delivery
International shipping charges are calculated at checkout based on factors such as the delivery destination, package weight, and dimensions.
The applicable shipping charge will be share Via Whatsapp or Email.
Delivery & Transit Times
UAE Transit Time: Approximately 1–3 business days after dispatch.
International Transit Time: Approximately 3–7 business days after dispatch, depending on the destination.
Please note that transit time begins once the order has been dispatched. Processing time is separate from the courier transit period.
Order Processing & Dispatch
Orders are generally processed and prepared for dispatch within 1-2 working days after confirmation.
Our standard business operations are Monday to Saturday, 12:00 PM - 9:00 PM, excluding UAE public holidays.
Processing and delivery times may be affected during public holidays, promotional periods, or unusually high order volumes.
Changing Your Delivery Address
If you need to change your delivery address, please contact our team as soon as possible.
Address changes can only be accommodated before the order has been dispatched. Once an order has been handed over to the courier, we may not be able to change the delivery address.
Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the shipment status and coordinate with the relevant courier where necessary.
Damaged Packages
If your package appears to be damaged when delivered, please inspect it carefully before accepting it whenever possible.
If the package or products inside appear damaged, please contact Shopeloura as soon as possible and provide clear photographs of the packaging and affected items so that our team can assist you.
For your protection, we strongly recommend recording a continuous video while opening your package. This unboxing video can help provide a clear record of the package condition and its contents in case you need to report any damage, missing items, or other delivery-related issues.
Taxes & Duties
Prices displayed on the Shopeloura website will indicate the applicable taxes, where required.
For international orders, customs duties, import taxes, clearance fees, or other charges imposed by the destination country may apply. Unless otherwise stated at checkout, such charges are the responsibility of the customer or recipient.
Customer Support
If you have any questions regarding your order, delivery, or tracking information, our customer support team is available to assist you through:
- Social Media
We are always happy to help you with your Shopeloura order and delivery experience.